ai automation
SwiftPay AI Assistant
SwiftPay - 2025 - Fintech
OpenAIRAGSupport
The Problem
Challenge
Support agents were answering repeated billing and onboarding questions daily.
Our Approach
What we did
We built an AI assistant with approved knowledge, escalation rules, and reporting.
20hr
Saved weekly
80%
Queries resolved
24/7
Customer coverage
Mockups